In the 'To' field, type 'Xfinity Support'. I was patient before. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Very reliable. Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. Need for water pressure regulator when increasing supply line. Question About Spectrum Voice (Landline) Caller ID Information? Tips? The smaller wires were for phones and cable-connected TV and Internet. If power gets to a home from a buried line, it comes up to the meter via conduit. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Click that or follow this link: https://comca.st/3dmD3n4. To see the lineup available at your location, click here. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. How do we safely remove these without getting electrocuted? Remember: This number is just for unburied ground cables. MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. -JB. Crumbling concrete porch? i tried calling them but they just say they are restoring outages for people still. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. I can't go anywhere else to work for obvious reasons. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Spectrum tech caused this and just left, who does that? @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. They no longer care about customer retention. . Williams charges $95 an hour. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. Even after speaking with him. We can most definitely take a further look at this issue. We're sorry that didn't solve your issue. Thank you for making this comment and letting us know about this line. The cable goes from the pole in my backyard to my neighbor's house. We have called and spoke to multiple, nice service reps. ', referring to the nuclear power plant in Ignalina, mean? Useful comments include a description of the problem, city and postal code. A few years ago Spectrum acquired Time Warner Cable. To learn more, see our tips on writing great answers. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Please Follow/DM your account information and or your address and phone number so that we can access the account and review. Typically there is contact information on the pole itself referencing who "owns" the pole. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable So, the bigger question, why does it keep happening? In 2016 Spectrum acquired Time Warner Cable. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. @Ask_Spectrum we are trying to watch the congressional hearing!!! @Ask_Spectrum We have DMd for 2 days. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! Your service is a joke. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. Try visiting the following official links: We are happy to look into this further. If wires are coming in off a pole, the very top wires are Pepcos, she said. What happens when the person who buys your house calls for a locate? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. Click the "New message" (pencil and paper) icon. Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. FIX THIS. Learn more about Stack Overflow the company, and our products. As a result, you have been temporary blocked from accessing the website. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. Parabolic, suborbital and ballistic trajectories all follow elliptic paths. If you are experiencing problems with Spectrum, please submit a report below. What do you mean to post publicly.? Users are reporting problems related to: internet, wi-fi and tv. If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. Hello, @user_ff2852. Called xfinity x7!! Try visiting the following official links: We are happy to look into this further. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. So we checked and discovered she may have to pay for the repairs, unfortunately. The density of these reports is depicted by the color scale as shown below. She said ever . Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. And its a new box. We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. This article was published more than4 years ago. Spectrum outages have been causing frustration for many of the company's customers. Want easy home advice delivered right to your phone? If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. After completing this captcha request, you can continue to access the site as normal. @GetSpectrum what the hell!!! Last problem: April 29, 2023 at 5:33 p.m. They'll come mark their lines. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. You can click my name (ComcastJoeTru) to view my profile and send me a private message. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. @GetSpectrum Your letting me down! Frustrations? $80 a month for JUST WIFI? Who has the worst service. Is it in the street, your yard, etc.? Frustrations? That said, cable lines tend to be buried fairly shallow. Having problems? Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. Very reliable. Can the game be left in an invalid state if all state-based actions are replaced? @ChrisCudmore, they would then mark the new location. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. My hardline connection to my PC never has connection issues. However, its critical not to cut into a power line, as you know. Find out what is going on. that's ridiculous and you won't be keeping me as a customer. In the 'To' field, type 'Xfinity Support'. A few years ago Spectrum acquired Time Warner Cable. And I have a very loud mouth. Can someone explain why this point is giving me 8.3V? Unless it's a hazard you will have to wait until the outage is resolved first. what number and what do i say to get in touch with people. and our Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. If there is a weblink to report these issues, please send it to me. How to check for #1 being either `d` or `h` with latex3? Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. Your dispatch is the problem, undersized and a separate dept. My hardline connection to my PC never has connection issues. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? 2. Where is the line down? You can dig it up yourself and rebury it a short distance away. I was wondering if I could just pull it up and rebury it myself. This material may not be published, broadcast, rewritten, or redistributed. @Ask_Spectrum is there an internet outage in 40214 zip code? Criterion Digital 2023. When asked if you want to order new service, say "No." Seems easy enough for a coaxial/tv cable. If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. All rights reserved. Having problems? At the moment, we haven't detected any problems at Spectrum. Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. There's no good answer on why the burying of cables is sometimes forgotten. The third picture shows two boxes and more wire tangles. The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. I had my yard marked for utilities before digging for new landscaping(trees, etc). Licensed electricians, who work with power lines and various kinds of cable every day, can tell at a glance what is safe to touch and what needs to be switched off before they start working. They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? We miss Time Warner. delays are possible. The following are the most recent problems reported by Spectrum users through our website. Now I'm furious. It is the second largest cable operator in the United States. Thanks for contributing an answer to Home Improvement Stack Exchange! I have tickets in and it has been two months. @GetSpectrum Your letting me down! I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. Hed cut them and strap them back as far as possible. All rights reserved. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. Thanks for escalating this Rustyben. Shameful. It only takes a minute to sign up. We have called and spoke to multiple, nice service reps. And, no answer.". Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. Is there a generic term for these trajectories? Spectrum serves homes and businesses in 25 states. In most cases, Spectrum leases access to utility poles. Thank You. @GetSpectrum internet out twice today so far. Even after speaking with him. @GetSpectrum The WORLD has a pandemic and you raise rates? However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. All numbers are for sales or troubleshooting services. ^JC, We are glad that this working and apologize for the inconvenience. X | `>`. @Ask_Spectrum We have DMd for 2 days. After spending 45 minutes and 3 service people, I am exhausted. ^JC, We are glad that this working and apologize for the inconvenience. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. @Ask_Spectrum we are trying to watch the congressional hearing!!! However, they didn't prune anything near the cable. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. I have a problem with Spectrum It's not them. Leave a message in the comments section! Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Spectrum tech caused this and just left, who does that? These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Move a gas meter 150ft or install your own gas line? Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. Some utility companies mark or paint their lines. If you are having issues, please submit a report below. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. Making statements based on opinion; back them up with references or personal experience. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Keep your trenches or holes at least 18 inches away from 811 markings. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. How ******** are ppl supposed to work from home if the service dont work!??? Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. Could you please send our team a private message with your full name and full address? STOP WITH THE EMERGENCY ALERT SYSTEM!! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. @Ask_Spectrum is there an outage in my area? For more information, please see our I can't go anywhere else to work for obvious reasons. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. Terrible service I want a credit for the downtime and the poor service. An underground cable line normally brings Xfinity services to your home. Just watch out for your own sprinkler systems. Say "No account." Spectrum Channel Lineup. It's your service or modem. Unfortunately, the cable TV line runs diagonal across my entire back yard. A: Cable and phone wires dont carry current, so its safe to remove them. There was a service technician in our neighborhood a couple of weeks ago. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. Custumor service pretty much gave me an "oh well, that's what it is" response. @ATT or @johnsoncontrols or maybe @GetSpectrum. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. @Ask_Spectrum outage again in Brooklyn. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Type your message in the text area that appears at the bottom of the window and hit enter to send. The question will be if enough slack is in the line to even move it a few feet away from the tree. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. This option is available 24 hours a day, 7 days a week. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. I don't think this is allowed. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. And I have a very loud mouth. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. ET. You can also check their website for updates on known outages in your area. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. Share them here. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? The most recent Spectrum outage reports came from the following cities: Please Follow/DM your account information and or your address and phone number so that we can access the account and review. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Who is responsible to relocate cable TV line? 1. Shortly thereafter, that video went viral at more than 2 million views. @GetSpectrum The WORLD has a pandemic and you raise rates? Your service is a joke. Are you experiencing issues or an outage? Outage reports and issues in the past 15 days originated from: Tips? Aug 20, 2012 at 18:50. @Ask_Spectrum is there an outage in 53593? When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. Find out what is going on. Tips for Digging Around Utility Lines. Why does this exterior paint keep blistering? Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. It's possible as part of the outage it will be fixed. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. From there, click the 'New Message' icon. The first step is to be sure you know the difference. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. Below is a sample of our national line up. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. With our new Xfinity support direct messaging, you do not need to input the name of a person. Advertisement. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. ET. @Ask_Spectrum why ******** do yall keep raising my bill? Type your message in the text area near the bottom of the window. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! I am located in the US(Minnesota). Thanks for escalating my case. From there, click the 'New Message' icon. i need someone to come out a fix it, who do i call? User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. A few years ago Spectrum acquired Time Warner Cable. Zip 90004. Disappointed and concerned. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Call 800.288.2020 and select Repair. Now I'm furious. @GetSpectrum Literal internet disconnects every 25-45 mins. Please send us a Private Direct Message so that we can get started on addressing this concern. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. Add a comment. Great news. What does 'They're at four. If you have any tips or frustrations you wish to share, please leave a message in the comments section!
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