Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Industry: Utility System Construction , Other Heavy and Civil Engineering Construction , Other Specialty Trade Contractors , General Freight Trucking , All Other Telecommunications See All Industries, Highway, Street, and Bridge Construction , Water, sewer, and utility lines, Heavy construction, nec, Wrecking and demolition work, Excavation work, Special trade contractors, nec, Trucking . Sell Tickets. Check out the table below to see the best alternatives to StubHub. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Lets dive into it right away. StubHub called to say that they are not issuing a refund because the event was rescheduled. Customer service all the way to your seat, 2000-2022 StubHub. Daphne, AL 36527 By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Good luck to all of you and keep fighting. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. You may send a copy to StubHub at the following address: StubHub, Inc. c/o National Registered Agents, Inc., 2875 Michelle Dr., Ste. For more information, please see our 0000016898 00000 n My Sales. Doesn't matter that it was an unintentional human mistake. The clause is designed to protect both buyers and sellers. StubHub will refund your money if an event is cancelled or moved. 0000012767 00000 n [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. The Legal Department has 60 days after receiving your Notice of Dispute to resolve your claim. To take someone to Small Claims Court, you first have to notify them that they are being sued, which is called 'serving a defendant.'. StubHub gets a lot activity from users on Facebook than it does on Twitter. Do you have more than one StubHub account? V~>Wpu( `^8A@*$'+LUx UjP0U6UC`~@ ET.dPJ!(qmuRpL/=3@xrtn"L3|HP@ JC%Y!mA-' b&K0B\pIk=v'G_5{G.ugCz~Cn5/\}e j^JNBj|O. Unless you want a refund). SBNation.com. On Monday, the Northern District of California issued a mixed ruling in the multidistrict litigation concerning StubHub Inc.'s refund policy for events affected by the COVID . Your account will stay inactive until you: Drop the dispute Pay StubHub the amount you owe Was this answer helpful? The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. I am seeking a refund of the . Birmingham, Alabama 35203 Sorry we couldn't be helpful. StubHub is the world's top destination for ticket buyers and resellers. Buy sports, concert and theater tickets on StubHub! This article was co-authored by wikiHow staff writer. How do I ask Stub Hub to list an event for which I have tickets? Here's how you can use DoNotPay to appeal fees: Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. How do I get my tickets back if they didn't sell? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Privacy Policy. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. [1. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. That stinks. Perhaps Its Time to Switch to Something Other Than StubHub. You should know that not all credit cards or banks will fight on your behalf. If you click on the link above you can download the form and fill it out and send it via certified mail to the address. The notice of dispute must be addressed to the other party as per the official address and person specified in the contract. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. 0000001351 00000 n and our hb``c``ig mOP0p4 A1*?7 "1Nbc |OO^ Wwawf7d4Da@ F endstream endobj 81 0 obj <>/Filter/FlateDecode/Index[5 52]/Length 20/Size 57/Type/XRef/W[1 1 1]>>stream I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Solved: Dispute Cancellation Fee - StubHub Community StubHub Community Support Selling Tickets Dispute Cancellation Fee Topic options niki_020 Waterboy Answered! Create your signature and click Ok. Press Done. Address the envelope: StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute 199 Fremont Street, 4th Floor San Francisco CA 94105 How do I get a refund from StubHub? Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Ask the Community Contact Support A Notice of Dispute is more than just calling customer care. It is possible to request a refund on a purchased StubHub ticket manually. Stubhub Reimbursements For Canceled Events Mass Arbitration I live in Singapore where the StubHub app is not avail. Notice of Dispute. Cookie Notice Because of this, it isnt up to StubHub to refund your tickets they do not sell them. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Privacy Policy. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Sorry we couldn't be helpful. Does StubHub Give Refunds? In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. Rap/Hip-Hop Tickets- Hip-Hop Over to the Show! The card cost $500/year to have and has excellent purchase protection. trailer <]/Prev 51923/XRefStm 1008>> startxref 0 %%EOF 82 0 obj <>stream It's how you escalate your issue and tell the Legal Department the nature of your dispute and what you want AT&T to do for you (for example, refund a particular charge). Disputing A Charge = Locked StubHub Account? Customer service all the way to your seat, 2000-2022 StubHub. No. Read on to get the help you need to contact StubHub. Just log into your DoNotPay account using any. Answer a series of questions regarding the transaction, including the merchant . StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Danielle is the author of this solution article. I contacted StubHub multiple times and they would not refund my money. Fax: 601.707.7913, 1 Timber Way A form for initiating arbitration proceedings is available on the AAA's website at. StubHub called to say that they are not issuing a refund because the event was rescheduled. In essence, the notice of dispute will put the estate administration on hold until it is removed. They mention on their website that you should call their normal customer service number to ask about adding an event. Thanks to all authors for creating a page that has been read 59,334 times. 21, et. 0000001174 00000 n Search through past posts using the search bar at the top of the forum page. Thank you! For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. The fault lies with you alone. Received refund via credit card dispute Like others, I filed for a Notice of Dispute via certified mail to StubHub. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! StubHub notes it was the first to offer the 120% credit for canceled purchases. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 505 North 20th Street These might include; sending them by fax or courier, stamping and returning..etc. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Surface Studio vs iMac - Which Should You Pick? StubHub will send you an email with instructions on how to claim your refund or credit. By signing up you are agreeing to receive emails according to our privacy policy. Your account will stay inactive untilyou: Did you find it helpful? Anybody hear about this? San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. From everything weve seen, the StubHub customer support is quite thin, to say the least. 0 StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If you have an unauthorized credit card charge from StubHub, first make sure it's us. C4[(\ This article was co-authored by wikiHow staff writer, Eric McClure. As others have replied, you don't have any grounds to dispute the fee. endstream endobj 97 0 obj <>/Metadata 12 0 R/Names 140 0 R/PageLayout/SinglePage/Pages 94 0 R/StructTreeRoot 22 0 R/Type/Catalog/ViewerPreferences<>>> endobj 98 0 obj <>stream It took 7 weeks for them to get back to me outside the 30 day window it states on their guideline policy. 2 if you have questions about buying tickets. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. 0000001764 00000 n StubHub and viagogo provide an online platform and related services (" Services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" Tickets ") and we may make such Services available internationally via one or more of our websites, StubHub ship is slowly sinking. Cookie Notice You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? My Tickets. 0000048135 00000 n 0000003771 00000 n Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. You have just learned a valuable and expensive lesson. Directing the notice of dispute. Poor customer service is the biggest pet peeve to DoNotPay. For example, covers your new purchases for 120 days against damage or theft, extends the time period of the manufacturer's warranty by an additional year, and you can be refunded for items that the store wont take back within 90 days of purchase. Solved: Dispute Cancellation Fee - StubHub Community Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. No. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? If you don't want your tickets and file a dispute, we'll deactivate your StubHub account. The game was supposed to take place on March 23 and it never happened. Lindsay is the author of this solution article. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Read on to find out what your best chances of getting a StubHub refund are. This article has been viewed 59,334 times. Notice of Dispute Sample Clauses: 1k Samples | Law Insider Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. . [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back.
