Only sources which cause a single pipeline to be instantiated may be used; this means dayRange, hourRange, or any source whose count is 1 is available. Ive always been a big fan of Simon Sinek and his concept of the Golden Circle. For those of you who dont know, the Golden Circle refers to three concentric circles labeled Why, How, and What, appearing in that order from the inside out. 14-Day Free Trial, with an extra 30-Day Money Back Guarantee! In fact, it has lots and lots of different pricing plans, but only one of them has fixed pricing (which also depends on what you want to include). Pendos Aggregation API allows you to request structured transformations of the events collected by the Agent across all visitors. Row sources specify what types of rows should go into the pipeline, and are normally parameterized. This is usually one of the trickiest parts of using a third-party tool not being able to make it seem native. Each visitor has a unique visitorId that is defined by you and passed to Pendo through your installation snippet. API call to get the type-specific object associated with this event (not applicable to untagged pages). Practically all of the charts, graphs and reports provided in the Pendo interface are generated by the sources and operations provided. If more rows are later seen with that join key, they are treated as a new join operation. Let us show you how we can help improve yours. Using Gainsight PXs Knowledge Centers feature, you can create your own articles, or integrate your existing knowledge base and start using it on the knowledge center bots which are basically collapsable resource centers. that your application can invoke to send synthetic events. Last time in consecutive usage that a page (or untagged page) was seen. UserGuidings User Details Page & Activity Feed Will Maximize The Benefit Of Your Analytics, Top 8 Inventory Management Software in 2023 (free & paid), 14 Asana Alternatives for Better Team and Project Management, 6 Best Gamification Software to Level-up Your User Experience. For example, to count the rows in a group use { "outputField" : { "count" : "inputField" } } will count the number of rows which match (here the field name must be specified, but is irrelevant). Changes to guides through the Pendo user interface often result in multiple individual updates, each of which will be independently reflected in the history. ["a","b","c"][2]) as defined in the preceding paragraph. Were able to easily create guides and checklists without the need for developers.., It was a bit hard for us to start with because of our custom targeting needs, but the support team helped us along the way.. Each interaction with your application by a visitor. The group operator supports flexible grouping (similar to GROUP BY in SQL) and simple aggregations of fields. The best resource centers come with a search bar and relatively tagged help articles (or even interactive guides.). 3- Difficult Setup, More Difficult Maintenance , Top Alternatives To Pendo Resource Center, 1- UserGuiding vs Pendo Better capabilities for a lower price, 2- Pendo vs. Gainsight PX More extensive resource Centers, 3- Pendo vs Usetiful An alternative perspective to resource centers. Returns the configuration options for the report such as the columns included, and any segment related information present. 2023 Pendo.io, Inc. All rights reserved. Any calls that takes longer will timeout with a 408 Request Timeout. The following data types support expand: account and visitor. The three parameter form of map() is more general and works on lists of any type. Dont have access to our API but still want to try things out? The Guide system in the Agent that provides in-app messaging fast-tracks visitor events in order to consider new visitors and visitor attributes immediately when calculating eligibility of Guides, however. Default is, Do not use cookies to remember any Visitor identifiers or metadata, last seen Guide Step, and various other pieces of state. The initialize method and a few others are stubbed in the snippet so that the Agent will run queued invocations when it becomes ready. Self Service Pendo help center Learn how Pendo has helped companies big and small transform their business and bring value to their users. Default is, Completely disables the Guides sub-system. Gets the value of metadata field for an account or visitor. How many users who interact with a key feature come back? If the list to unwind is empty then no rows will be emitted unless { "keepEmpty" : true } is specified, in which case the original row will be preserved. Pendo trademarks, product names, logos and other marks and designs are trademarks of Pendo.io, Inc. or its subsidiaries and may not be used without permission. Color value associated with the Feature. Do not use cookies for storing any values, defaulting to in-memory storage only. steps include a single item for lightboxes, tooltips, banners, etc. iOS SDK Integration - Pendo.io What Is Pendo Resource Center? In-depth review & 3 alternatives Pendo makes it easier to capture and prioritize customer feature requests, so that customers remain at the center of your planning process. The timestamp in milliseconds when the guide step was last updated. The {accountId} referenced below can be found on the accounts list page or at the end of the url when viewing an account details page. The {guideid} referenced below can be found at the end of the URL when viewing an individual guide details page. The short answer to what can we access with the Pendo API is: all the major entities, day/hour summaries for feature and page usage, and event level data for guide activity and polls. 10 questions you can answer with Pendo data | Pendo.io Export XLIFF XML for up to 15 guides per request. Customer feedback spurs innovation, helps teams identify and understand friction, and provides visibility into where additional opportunity may lie. The integration and maintenance of Pendo is a full-time job for at least one technical person, especially during the initial setup. Use your developers to build features for your users; use Pendo to help increase engagement with those features. Although features can be accessed directly as a source, for convenience we recommend accessing feature entity data using the expand pipeline map operator. It produces 11.4% of national wealth, and its GDP is equivalent to that of Finland. Some segments may specify only visitors or accounts; in those cases the segment operator will only match against the appropriate field from the input row. If you are installing it, make sure to copy it from the "Subscription Settings" for your App. You can unsubscribe from these emails at any time. I know for a fact that charts are LIFESAVERS. Ive always been a big fan of Simon Sinek and his concept of the , When our friends and family ask, wed describe Pendo as a software platform that helps product teams and application owners improve users experience with their software (whether those users are customers or their fellow employees). Get notified about new Ingnieur Plateforme jobs in France. As far as our name goes, Pendo is the latin word for value. The goal of any great product is to provide valuepeople dont typically spend their time (or money) on things that dont give them any value. Returns an array of JSON objects representing all public reports for a subscription. So visitor events sent by the Agent are not immediately available via the API but usually within 5 minutes of receipt. With this question, youre able to see if first-time users within a specific timeframe (typically one month or one week) return to the product in subsequent time periods. Here I am today, diving deep into what Intercom is and what it isnt to help you find the best help desk software that fits your needs. Below, youll find ten questions about your users that you can use Pendo data to answer, each with step-by-step instructions and a video showing the steps in action. Pendo trademarks, product names, logos and other marks and designs are trademarks of Pendo.io, Inc. or its subsidiaries and may not be used without permission. This job is no longer available, but here are similar jobs you might like. This flag is typically used to help companies align to GDPR requirements where a user can invoke their data right(s). All previous guide data will be deleted, including any poll response data. List of fields whose values match in each grouping, Set of fields whose values are aggregated across the group. All input data rows for the specified time period are fed into the aggregation pipeline. The map() function comes in two variants, which take either two or three parameters. Under the "App Details," click on "Show" next to "Track Event Shared Secret. Choose the date range and segment, or user cohort, youd like to view for this path (Pro tip: Click Save & Run, and give this report a name, Take note of the top features and pages that users tend to navigate to in a path, and ask yourself if these are what youd expect based on your products value proposition, If you have a mobile product, view mobile user journeys and observe any similarities or differences in the top featuressimilarities may signal that a feature or page is truly valuable to users, View user journeys by different persona segments to understand if one group is moving through the product differently based on their unique needs, From any dashboard, click Add Widget to bring up the widget library, Select the Feature Adoption widget to see which features are driving the most interaction in your product, Adjust the settings (date, segment, app) based on your needs (Pro tip: For the Benchmark setting, we recommend following the, Take note of the most-clicked features, and if those features are in a specific area of the productthis indicates that this part of the product may be the most valuable for your users, If youve set up Core Events, compare the list of most-used features to your list of Core Events to see if users are accessing the areas of the product you believe are most important, Select the Core Events: Time To First Use widget to understand how quickly visitors first engage with each Core Event, Adjust the settings (date, segment, app) based on your needs, Take note of which Core Event takes the longest for users to engage with, which may indicate that its difficult for users find, or that it isnt as important as you previously thought, Compare different user segments to see how time to first use changesyou can even compare against a segment of your most engaged users and use that as a benchmark to work towards, Identify any Core Events that show an increasing trend (indicated by the red up arrow) and investigate what tactics (or lack thereof) may be causing the increase in time, Select the Page/Feature Use Over Time widget to see trending data on page and feature activity, Adjust the settings (date, segment) and select the pages and features youd like to track, Select the appropriate metric based on whats most important for you to measureViews/Clicks, Visitors, or Accounts, Take note of any dips in page or feature usage and start to formulate potential hypotheses for a decrease in activity, If you have a mobile app, you can also use the Data Explorer widget to compare web app usage against your mobile app to understand feature usage holistically, Navigate to the Behavior tab in the left sidebar, and then to Funnels, Begin building your funnel by selecting the series of pages, features, or track events that youd expect a user to engage with in sequential order, To start, we recommend looking at the most common flow that applies to the broadest set of users, Select the date range and segment based on your needs, Click Save & Run, and give your report a name, Take note of which step had the largest dropoff and begin to form hypotheses as to why users are abandoning the flow (Is it early on in the funnel or later on? P.S. User agent of the device making the request (recommended), Url of the current page in the browser (optional), Title of the current page in the browser (optional). Pendo Resource Center Feature-Limitations and Better Alternatives Real people. Why should anyone care? Count the number of unique visitors and accounts in a dataset. All with no coding required. Gets a visitor object using an Visitor ID. featureEvents and pageEvents sources). Pendo and Figma - Figma Help Center Adds up the values of the specified field. For example, https://app.pendo.io/admin/app/-323232. If youre self-hosting the Agent by version, youll need to supply this option to get the Agent to run. Structure of the report, e.g., which columns were selected, which segment was applied, etc. NOTE: The report endpoint cannot be used to query paths or funnels reports. Returns the largest value of the specified (numeric) field. Default is, How many milliseconds to wait for Guides to load. It supports the following parameters: Each resulting row consists of all of the fields specified by both the group and fields specification. You can view your list of available pages here. Parameter may be, Default everywhere, and filters output according to blacklist rules, Outputs only those rows that match the blacklist, Number of periods to include in the aggregation, All recorded click and pageview events (tagged or untagged), All recorded click events matching tagged features, All recorded pageviews matching tagged pages, An object whose keys represent the Pendo application ID and whose value is a timestamp that indicates when data was last processed, Interactions your visitors have with guides, Interactions your visitors have with polls, Summary of when and how visitors respond to polls, The accounts your users belong to (in most cases your customers), Sets of rules that identify individual product features (defined by a DOM rule), Sets of rules that identify individual pages in your product (defined by a URL rule), Types created by sending Track Events via server side, client side or Segment.com, Your products users (including internal users who access customer accounts), data supplied by the Pendo javascript widget, data automatically calculated, and summarized by Pendo. This provides a stable ordering for the result. What attribute values are collected by default can be configured with Agent Options, but heres a quick snapshot of what we collect by default: Pendo will avoid collecting the value attribute of any elements clicked, except where that value is typically useful for targeting Features, namely
