Be sure to provide your Flying Club membership number at the time of reservation, or when you arrive at National to pick up your vehicle. To get the conversation started, click the link and type "hello . You will be asked to enter your Flying Club membership number when booking and remember to show your Flying Club membership number on collection of the car. This will be a provisional booking only and there will not be a Contract between us until you accept any changes that may be applicable to your provisional booking, in accordance with clause 1.7 below. For more information on flights departing from US airports only please see our Contingency Plan for Lengthy Tarmac Delays. have to do this within 14 days of the voucher being issued or it is locked as a voucher (trap 3) If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. (ii) not accepting the changes, in which case you will need to notify us within 7 days of us advising you of the changes to your provisional booking. may authorise or charge your payment/credit card at check-in as a deposit for any incidentals such as room service, telephone calls or other hotel services, or for damage or incidents occurring during your stay and which are not part of your holiday package with Virgin Atlantic Holidays. 5. 13.1. 'Holiday' means the travel services booked by you and/or any person on your behalf. 7.2. We reserve the right to decline any booking that is conditional upon any special request being met. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel arrangements due to contractual and other protections in place. We will also refund you any additional/excess baggage fees you have paid if your bag is irretrievably lost. General SIXT Terms & Conditions apply. For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult rate. Do check before you book and regularly before you travel for updates as the advice can change. How do I do this? Virgin Atlantic Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. This rule also applies to marriage or maiden names. Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF. Bookings made by credit card or debit card no longer incur a fee. long-term rates, corporate rates, and truck rates are excluded from point earn. Please note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation of your travel arrangements and a cancellation charge of up to 100% of the relevant part(s) of the arrangements. If the particular travel services which gave rise to the claim or complaint were provided in compliance with the applicable local laws and standards, the travel services will be treated as having been properly provided. You can also log into Manage my booking to find the details there. With over 5000 locations in 168 countries, find the car you need wherever you need it and earn Virginpoints every time you rent with Avis. Total peace of mind:Choose from a wide choice of fleet with a company you can trust. 1.1The contents of the Web Site are intended for your personal non-commercial use. If you are travelling on a flight operated by Delta Air Lines, you can manage your flight by going Drivers between 21 and 24 Website bookings must be cancelled in the first instance by calling our Customer Service Centre and subsequently applying for a refund, within the 24 hour time frame. received cancellation confirmation mail mail had a voucher instead of the refund (trap 1) had to go online and cancel the voucher to get the voucher refunded (trap 2, what an odd phrasing!) Virgin Atlantic WebYou can cancel your holiday for one of our holiday vouchers instead up until four weeks before you fly. Throughout Europe, earn 600points for rentals of 1 to 6 days, or 1200points for rentals of 7 or more days. Contingency Plan for Lengthy Tarmac Delays. If we havent notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. The person that youve known as John all your life may be called Jack in his passport. Remember that the lowest fares have less flexibility. Individual travel requirements can also be discussed directly with our Special Assistance Department: If youre travelling from the UK, call our Special Assistance team:Tel: 0344 481 4455 Log in to Manage my booking where you can message us about your options or you can give us a call. Safety: All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. Nothing in this Web Site shall constitute an offer to sell any securities and must not be relied upon in relation to any investment dealings. Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). There's no expiry date to use your Virgin Atlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. Head over to theSIXT website for more information. We will be fully responsible for the proper performance of the package as a whole. In the event of a flight cancellation, a delay of more than 30 minutes or a diversion, we will notify you. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Our travel experts are on hand to help you book your next holiday. You should be aware that some Suppliers (e.g. For a 7 night holiday please search for 8 nights. If a cancellation brings the total number of people in the booking below the minimum number required to qualify for any discount in price or a concession for any accompanying adults, the total price and concessions may be adjusted accordingly. We reserve the right to cancel your booking. Conditions of carriage 5. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which did not result from any breach of our Contract with you or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. 10.3 If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of the travel services that make up your booking we will tell you as soon as possible, if there is time before your departure, and you will have the choice of: (i) accepting the change; or (ii) accepting a suitable alternative where we are able to offer one (we will refund any price difference if the alternative is of a lower value); or (iii) having a refund of all monies paid, if we are not able to offer an alternative that is sufficiently comparable. Virgin Atlantic Holidays may also change, suspend or discontinue any aspect of the Web Site, including the availability of any features, information, database or content or restrict your access to parts or all of the Web Site without notice or liability. *Due to customs restrictions in Lagos we regret we are unable to deliver delayed bags to passengers. 9. Virgin Atlantic If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. By continuing to browse the site you are agreeing to our use of cookies. Alamo offers everyday affordable rental rates and a hassle-free customer experience. However, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. Car Allowing reservations to be held or cancelled without penalty for 24 hours 5. If this occurs overseas then you will become responsible and liable for arranging and paying for your return journey home in addition to any other members of your group who cannot or will not travel without you. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Atlantic Holidays website. Follow Us on Instagram . 4.3. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. More information is availablehere. Explore our destinations and holiday types and save your faves to your very own Wishlist. Our Contract with you and the laws and applicable standards of the country in which your claim or complaint occurred will be used as the basis for reviewing your compliant. In the US and Canada, earn 1000points per rental and experience choice of vehicle at more than 60 airport locations. You should be aware that any amendment costs or fees could also increase the closer to the departure date that changes are made. But ATOL protection does not apply to all holiday and travel services listed on this website. For further information contact the Passport Office on 0300 222 0000. Web24/7 Roadside Assistance. Offer valid at participating National locations in Europe and North America. According to Virgin Atlantic flight cancellation policy, you may be able to receive up to 600 (520) per traveller after a Virgin Atlantic cancellation. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. The carrier(s), flight timings and types of aircraft shown in our brochures, on our website and as detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation (which shall not be considered to be a significant change to you booking). 10.6 If your booking is cancelled you can either have a refund of all monies paid or accept an alternative booking of comparable standard from us, if we are able to offer one (we will refund any price difference if the alternative is of a lower value). Any such terms shall be incorporated into your Contract with us and will apply to you on that journey. In this event, we shall have no further liability to you, nor shall we be liable for any damage, loss, cost or other expense arising out of, or in connection with, the same. Once the correct documentation is received, we will check whether you are entitled to a refund as per the rules of the fare you have purchased. In the event that you fail to pay for your holiday by the balance due date, your holiday including your Disney Park tickets will be cancelled in accordance with these Booking Conditions and may not be refunded. Key terms Read more. For Telephone bookings please provide your Flying Club membership number to the agent. Flight delays and cancellations We are committed to getting you to your destination safely and on time. 4. Virgin car hire Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. This will likely include specific requirements regarding personal protective equipment including but not limited to, the wearing of face-masks by guests/ consumers and staff members, social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. 3rd party taxes, fees and charges collected with the fare, and shown on the ticket will also be refunded. The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and regulations of the carrier concerned. If they are not, you will be unable to board the flight. 8.2. The card is on the Mastercard network, which means that it can offer this benefit. Points cannot be earned where a corporate partner's policy preventspoints being awarded. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. We will charge a reasonable fee for such assistance if the difficulty is caused intentionally by you or a person in your booking, or as a result of your negligence. Refund Policy - Virgin Atlantic WebJoin Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. Enterprise Rent-A-Caris a household name for frequent travellers and road trippers alike. Virgin Atlantic Flying Club Loyalty Program Virgin Atlantic You can ask for copies of the travel service contractual terms, or the international conventions, from us at the contact details provided. For example, the lowest fares have to be booked well in advance. USA car hire Terms and Conditions | Virgin Atlantic Holidays of cancellation is received by us % of total booking price, More than 84 days Loss of deposit*, 57-84 days 30%, 37-56 days 50%, 22-36 days 70%, 7-21 days 90%, Less than 7 days 100%. WebAs you have booked accommodation or car hire in conjunction with your Virgin Atlantic flight, Virgin Holidays will fulfill your booking for you. Terms and conditions | 9.2. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed. 15.4 in regard to package bookings and, except as specifically set out in these Booking Conditions, we will not accept any further or different liability than the Package Travel and Linked Travel Arrangements Regulations 2018 impose on us. Therefore, you will benefit from all EU rights applying to packages. The new traveller must ensure that they have their own insurance in line with these Booking Conditions. Full details of these rights will be available from the relevant airlines. Web Up to 10% off your rentals around the year How to Book Enter the Virgin Atlantic Flying Club Customer Discount Programme (CDP). Certain rates, e.g. In making a booking with us, the lead name is regarded as having read, understood and agreed to these Booking Conditions on behalf of themselves and everyone else in the booking. 15.2 In respect of Packages, we will not be liable for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from: (i) the act(s) and/or omission(s) of the person(s) affected or another/any member of your group; (ii) the act(s) and/or omission(s) of a third party unconnected with the provision of the travel services in the booking that are unforeseeable or unavoidable; (iii) unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken; (iv) any loss or damage you incur that relates to any business activity (including without limitation loss of earnings); (v) any loss or damage that relates to any services that you may have entered into separate contracts for with other providers/suppliers and which do not form part of our Contract with you (including, without limitation, any additional services or facilities booked and arranged by you directly, including any activity, tour or excursion you purchase in destination from a third party) and/or any services provided near to where you are staying such as water sport providers, beach vendors, shops, massage and other spa therapies and sporting facilities; (vi) any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to it being confirmed, we could not have foreseen you would suffer or incur if we breached our Contract with you; and any damage, loss or expense or other sum(s) of any description pursuant to clause 16 (Covid-19). Change or cancel booking Flying Club Red members receive theSIXT Express Card, Flying Club Silver members receive theSIXT Gold Card, Flying Club Gold members receive theSIXT Platinum Card. You must ensure that you reserve your Theme Park Days with your Disney Park Ticket to secure your days at the Disney Parks as soon as possible after receipt. 10.9. As a result, you will benefit from an ATOL certificate, a scheme which offers you financial protection and ATOL assistance in Show your Flying Club membership card on collection of the car. So wherever you are travelling to, Avis has got you covered. These conditions are publishedbelowfor your information. We reserve the right to increase or change the administrative fees referred to above at any time. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. In some cases, where we arent able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). Opening hours Monday to Friday. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. In the unlikely but regrettable event that your baggage is not found within the 21 days after you file the Property Irregularity Report, we promise upon request to provide confirmation of your loss for insurance purposes or, if you do not have insurance, process your claim within the limits of our liability. Car rental booked as part of holiday packages and certain other discounted rates do not qualify for points. Please note: the above payments are per full fare-paying passenger (excluding infants). Cookie statement | If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. Claim a refund for flight disruption Read more. Any new booking conditions will be published on our website and will have immediate effect. For over 30 years, Virgin Atlantic has been one of the worlds favourite longhaul airlines. Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment/credit card. Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via WebTo book and pay for your chauffeur driven car we'll need: The full address of where you would like us to pick you up and/or drop you off when travelling to and from the airport The full names of all adult passengers along with their contact numbers and email addresses Cancellation policies and other important information. Most airlines do not permit name changes after tickets have been issued for any reason, therefore you may have to pay the full cost of an alternative flight (where available) if you wish to transfer a flight seat after your booking has been confirmed. Please remember when searching for your holiday to add an additional night, as we operate an overnight service on our outbound flight. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. Please note: Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements. This limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notify us of these needs at least 48 hours before the start of your holiday. Changes to terms and conditions 6. 1.12 FOR ALL Walt Disney World TICKET HOLDERS: For Disney Park entry, both a valid ticket and a date-specific theme park reservation via the Disney Park Pass System are required. (You can't transfer a ticket to a completely different person and date changes are subject to availability in the same fare class, any difference in fare will be either collected or refunded). Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. Changes to website 7. (One caveat: if you cancel, you will have no travel insurance if you have no other cover. Up to 15%* discount onSIXT rent a car orSIXT rent a truck and up to 20% discount onSIXT limousine service. Virgin Atlantic help centre | Virgin Atlantic You must present your Flying Club membership card at the time of collecting your vehicle. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. This offer cannot be combined with any other offer and is subject to change without notice; all rentals are subject to SIXT standard terms and conditions. Period before departure when Compensation payable per adult Most countries now require passports to be valid for at least 6 months after your return date. If you are disruptive and prevented from boarding your outbound flight from the UK, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges (see clause 9). Accessibility | years of age may be subject to additional costs. RH10 9DF, 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter, Online Check In Check in before you go, print your rental agreement and go straight to the garage. Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period). Flight + Car | Flight + Hotel | Virgin Atlantic - Virgin Holidays Local Excursions/Activities/Events/ Resort Credits. Please ask us to confirm what protection may apply to your booking. Lets get started. Please note: For full details on passport requirements for your chosen holiday destination, please contact the Identity and Passport Service on 0300 222 0000 or the US Embassy on 0207 499 9000. Give us a call to speak to our travel experts. Voucher terms and If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. We will not be liable for booking errors which are attributable to you and, should you subsequently need to amend a booking that we have confirmed, amendment charges shall apply. By continuing to browse the site you are agreeing to our use of cookies. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Keep an eye on your email for the latest special offers from us. If you are not a resident of the country you have arrived in, we will promise to reimburse you for the reasonable receipted costs you incur when buying essential overnight items such as toiletries, nightwear etc. Our new direct Virgin Atlantic service commences 22nd October 2023. 10.8. i.e. It is a condition of your Contract with us that you and all other members of your party including all infants and children, are adequately insured from the time of booking and for the duration of your holiday and return. The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. Once your bag arrives at its final destination, in most destinations, we will return it within 24 hours of its arrival, at no cost to you*. Customer support | Virgin Atlantic Holidays Terms and conditions | Flight + Hotel | Virgin Atlantic You shall have no rights to the proprietary software and related documentation, or any enhancements or modifications thereto, provided to you in order to access this Web Site ("Access Software"). WebAvailable exclusively to Virgin Atlantic Holidays customers on arrival, our Florida Fun card offers discounts for the whole of your Florida holiday: Up to 25% off hundreds of restaurants Shopping offers at Premium Outlets, Florida Mall, Old Town and more. 1. More information is availablehere. Please note: In accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the day of their return flight. Your use of the website 2. Failure to obtain an ESTA could result in the passenger being denied boarding by the airline. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled. Back to My booking About Virgin Atlantic Our story Business as a force for good Media centre Annual reports Careers Support Help and contact Before you book At the airport On
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